Privacy Policy & Terms & Conditions

Effective Date: August 12, 2025

Last Updated: August 12, 2025

Innovobytes Cloud (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, or interact with us.

1. Information We Collect

a. Information You Provide Directly

- Name, email address, phone number, and mailing address

- Company name and job title

- Payment and billing information

- Support requests, feedback, or other communications

b. Information Collected Automatically

- IP address, browser type, operating system

- Pages visited, time spent on pages, and navigation patterns

- Device identifiers and usage logs

c. Information from Third Parties

- Data from trusted partners, service providers, or integrations you connect

- Publicly available information

2. How We Use Your Information

- Provide, operate, and improve our services

- Respond to inquiries and provide customer support

- Process transactions and send billing information

- Send service updates, security alerts, and promotional communications

- Monitor usage trends and enhance our platform’s security

3. How We Share Your Information

We will never sell your personal information. We may share it only with:

- Service Providers who help us operate (e.g., payment processors, hosting providers)

- Legal Authorities if required by law, regulation, or legal process

- Business Transfers if our company is acquired, merged, or sold

4. Data Storage & Security

We implement industry-standard security measures, including:

- Encryption of data in transit and at rest

- Access controls and authentication measures

- Regular security audits and monitoring

However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Client Data Confidentiality

As an IT Managed Service Provider (MSP), Innovobytes Cloud may have access to sensitive client systems, files, and business information. We maintain strict confidentiality by:

- Accessing client data only when authorized and necessary for service delivery

- Using secure, encrypted channels for data transfer and remote access

- Restricting access to authorized personnel under strict role-based permissions

- Not disclosing or sharing client data with third parties without explicit written consent

- Ensuring compliance with applicable privacy regulations such as GDPR, CCPA, HIPAA, and industry-specific security standards

- Requiring employees, contractors, and partners to sign Non-Disclosure Agreements (NDAs) before accessing client data

We will not retain client data beyond the period necessary for providing contracted services, unless required by law or agreed upon in writing.

6. Your Rights

Depending on your location, you may have the right to:

- Access, correct, or delete your personal information

- Opt out of marketing communications

- Request a copy of your data

- Restrict or object to certain processing

To exercise your rights, contact us at info@innovobytescloud.cloud.

7. Cookies & Tracking

We may use cookies, web beacons, and similar technologies to:

- Improve site functionality

- Analyze traffic and usage patterns

- Personalize your experience

You can disable cookies through your browser settings, but some features may not function properly.

8. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

10. SMS Communications

If you opt in to receive SMS (text message) communications from Innovobytes Cloud, we may use your mobile number to:

- Send important service updates, alerts, and account notifications

- Deliver promotional offers, event invitations, or product announcements

- Respond to support inquiries or service-related messages

Your Consent:

By providing your mobile number and opting in, you consent to receive SMS messages from us. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.

Opting Out:

You can opt out of receiving SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at info@innovobytescloud.cloud.

Data Use & Protection:

We do not share your mobile number with third parties for their marketing purposes. Your number is used solely for Innovobytes Cloud communications and is protected in accordance with our data security practices outlined in Section 4.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Innovobytes Cloud

Email: info@innovobytescloud.cloud

Phone: (650) 746-4945